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11 has been identified to you as someone that you can approach about complaints at your institution. The code requires all institutions to have fair and equitable internal grievance procedures for students. You need to go through these internal processes before you can take the complaint any further. For more information about the processes for handling student complaints, visit www.nzqa.govt.nz/ providers-partners/education-code-of-practice/ student-complaints Under 18 international students If you will be under 18 years of age on the first day of semester, please contact the International Student Support Team at int-questions@auckland.ac.nz to let us know. Until you turn 18 you will be required to meet regularly with an International Student Adviser to discuss your well-being. The International Student Advisers look forward to meeting with you and are available for any questions you might have. www.auckland.ac.nz/under-18-int-students International Student Support team Our team consists of International Student Advisers and a Visa and Compliance Adviser. We recognise the pressures that students face when studying overseas. Our friendly International Student Advisers Rebecca Walkinton, Suriati Razman, Julia Lange, Juliane Adamietz and Vtoria Turo can help with a range of matters, including study, immigration, health, finances, work and accommodation – in fact almost everything. This service is free of charge and confidential. Oreen Almeida (BA, MA, MProfStuds) Visa and Compliance Adviser Email: int-questions@auckland.ac.nz Location: AskAuckland Central, Alfred Nathan House Juliane Adamietz (BA, MTourS) International Student Adviser Phone: +64 9 373 7599 ext 82244 Mobile: +64 27 353 2279 Email: j.adamietz@auckland.ac.nz Location: AskAuckland Central, Alfred Nathan House Julia Lange (BA, GradDipTchg, MEd) International Student Adviser Phone: +64 9 373 7599 ext 88961 Mobile: +64 27 570 6497 Email: j.lange@auckland.ac.nz Location: AskAuckland Central, Alfred Nathan House Rebecca Walkinton (BA, Dip Tchg) Associate Director – International Student Services Phone: +64 9 373 7599 ext 86911 Mobile: +64 21 376 922 Email: r.walkinton@auckland.ac.nz Location: AskAuckland Central, Alfred Nathan House Suriati Razman (BSc) International Student Adviser Phone: +64 9 373 7599 ext 88961 Mobile: +64 21 774 657 Email: s.razman@auckland.ac.nz Location: AskAuckland Central, Alfred Nathan House Vtoria Turo International Student Adviser – Insurance Phone: +64 9 373 7599 ext 88694 Email: isinsurance@auckland.ac.nz Location: AskAuckland Central, Alfred Nathan House

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