15 Adapting to Kiwi life Code of Practice International students are well looked after in New Zealand. When you come to New Zealand to study as an international student, education providers have a responsibility to ensure that you are well-informed, safe, and properly cared for. In New Zealand we call this pastoral care. You are entitled to be treated well at all ages and at all levels of education. To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice . The code describes the minimum standards of advice and care that you can expect as an international student. It provides a complaints procedure that you can follow if you have concerns about the pastoral treatment you have received from an education provider, or from the agent of a provider. We encourage you to raise any issues you may have with an International Student Adviser first, but if you are not satisfied with the outcome of your complaint then iStudent Complaints may be able to help. This is an independent dispute resolution scheme established by the New Zealand government to help international students. Culture shock Moving to another country is exciting and fascinating, but can also be very stressful and overwhelming. You may find the food, language, and way of life very different from your own and difficult to understand. This is called culture shock and may cause you to feel sad, lonely, insecure, confused, or frustrated. It can also cause you to feel sick or have difficulty sleeping. It’s important to remember that these feelings are completely normal and usually pass with time. If you experience symptoms of culture shock that become overwhelming, we have many student support services available on campus that can help you cope with these feelings and adjust to life in New Zealand. Tips for getting through hard times • Write about your experiences in a journal • Get involved with one of our student clubs • Talk with a trusted friend or student support adviser • Learn to be patient with yourself • Keep in touch with friends and family from home • Don’t forget to try new things Kiwi culture New Zealanders are proud of their diverse heritage – strongly influenced by Māori culture, 19th century British settlement, and by more recent migration, mainly from Pacific Island nations and Asia. Kiwis are well-travelled and outward-looking with a reputation for being warm, welcoming, and friendly to visitors. Here are some characteristics that make Kiwi culture unique: Kiwi ingenuity New Zealand has a reputation around the world for technical innovation, and much of this can be attributed to a can-do attitude that seems to be programmed into the Kiwi DNA. Kiwis are a determined bunch, and have a real knack for recycling and DIY. Their backyard projects can range from comical to truly innovative, but you can always count on a Kiwi to be a practical problem-solver. Humble, but proud New Zealand is a very egalitarian society, and Kiwis are renowned for being humble, gracious, and self-deprecating about their talents and accomplishments. Despite there not being too many ‘tall poppies’ in New Zealand, Kiwis are still incredibly proud of their country. From its beautiful natural landscapes, to its talented artists making it on the world stage, to its beloved All Blacks – Kiwis know they’ve got a good thing going on. Care for the environment Kiwis care deeply about the natural environment, and much of this is influenced by Māori culture and the concept of Kaitiakitanga . This is a recognition that the land has provided us with the natural resources we need to survive and thrive, and we have a responsibility to protect these resources for future generations. Kiwis also spend a great deal of time in the outdoors, enjoying this beautiful little corner of the world. Te reo Māori Aroha: love Haere mai: welcome Kai: food Kia ora: hello Marae: a gathering place Moana: sea Pounamu: greenstone, jade Pōwhiri: welcoming ceremony Whānau: family Whare: house Kiwi slang Jandals: Flip flops/sandals Togs: Swimwear Heaps: A lot Sweet as: Good Ta: Thank you Dairy: Convenience store Choice: Excellent College: High school Tramping: Hiking Jumper: Sweater